The SMO is responsible for monitoring service performance, capacity, and availability to proactively identify and address potential issue an uncover new areas for growth.
Is service management only for large enterprises?
Service management scales with the size of your project or company - whether you run a small business or multiple functions in a large enterprise. In fact, service management particularly helps small business owners maximize profits with simple finance and operating strategies.
When should I implement service management into my org or product?
Adopt service management principles from the inception of any project or organization. A strong foundation leads to success. This is one of those practices that will reduce time and cost if implemented early on rather than later.
How do I maintain service management best practices?
Creating systems and tools to regularly measure services levels is key. Partner with us to help get you there faster and with expertise.
What does it mean to be a certified professional?
As experts, we hold the latest industry certifications in ITIL and service management. We then bring that expertise to your project and organization.
Why should a business outsource their service management office?
For both small to large enterprises, outsourcing the service management office function allows for you to maintain optimal operational flexibility and scalability - allowing you to focus on your core competencies.
Great team behind great products
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Michael Scott
CEO & Founder
Dwight Schrute
CTO & Founder
Pam Halpert
Designer
Jess Newman
Data
Jim Halpert
Sales
Clark Kat
Developer
Quick and fun facts
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Based in Warsaw
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Top to bottom awarded
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We drink 100+ coffes daily
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Highly agile
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Incredible tech stack
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