We transform legacy systems, architect for the cloud and build successful products.
2012
Founding year
100+
businesses
1
mission
250+
professionals
Good Biz core values
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Loyal
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Creative
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Innovative
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Great team behind great products
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Michael Scott
CEO & Founder
Dwight Schrute
CTO & Founder
Pam Halpert
Designer
Jess Newman
Data
Jim Halpert
Sales
Clark Kat
Developer
"I have absolutely no doubts you will be in good hands, our team is going to take care of your product from A to Z and beyond."
Michael Scott
CEO of Good Biz
Get a feeling of our office
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We get asked this a lot
As subject matter experts on service management, we often get asked questions on the what, when and how of service delivery.
The SMO is responsible for monitoring service performance, capacity, and availability to proactively identify and address potential issue an uncover new areas for growth.
Is service management only for large enterprises?
Service management scales with the size of your project or company - whether you run a small business or multiple functions in a large enterprise. In fact, service management particularly helps small business owners maximize profits with simple finance and operating strategies.
When should I implement service management into my org or product?
Adopt service management principles from the inception of any project or organization. A strong foundation leads to success. This is one of those practices that will reduce time and cost if implemented early on rather than later.
How do I maintain service management best practices?
Creating systems and tools to regularly measure services levels is key. Partner with us to help get you there faster and with expertise.
What does it mean to be a certified professional?
As experts, we hold the latest industry certifications in ITIL and service management. We then bring that expertise to your project and organization.
Why should a business outsource their service management office?
For both small to large enterprises, outsourcing the service management office function allows for you to maintain optimal operational flexibility and scalability - allowing you to focus on your core competencies.
