Relationships and interactions with external parties that provide or consume IT services, as well as the contracts, agreements, and expectations that govern these relationships.
Information & Technology
Standards, policies, and practices that ensure the quality, security, and reliability of the information and technology.
Organizations & People
Roles, responsibilities, skills, and culture of the people who work in or with the IT organization, as well as the organizational structure, governance, and communication channels that enable collaboration and coordination.
Value streams & processes
Activities and workflows that are involved in the creation, delivery, and support of the IT services, as well as the inputs, outputs, and outcomes that are generated and measured along the way.
Incredible tech stack
We use top of the market technology, business processes and AI to deliver consistent quality service to you.
The SMO is responsible for monitoring service performance, capacity, and availability to proactively identify and address potential issue an uncover new areas for growth.
Is service management only for large enterprises?
Service management scales with the size of your project or company - whether you run a small business or multiple functions in a large enterprise. In fact, service management particularly helps small business owners maximize profits with simple finance and operating strategies.
When should I implement service management into my org or product?
Adopt service management principles from the inception of any project or organization. A strong foundation leads to success. This is one of those practices that will reduce time and cost if implemented early on rather than later.
How do I maintain service management best practices?
Creating systems and tools to regularly measure services levels is key. Partner with us to help get you there faster and with expertise.
What does it mean to be a certified professional?
As experts, we hold the latest industry certifications in ITIL and service management. We then bring that expertise to your project and organization.
Why should a business outsource their service management office?
For both small to large enterprises, outsourcing the service management office function allows for you to maintain optimal operational flexibility and scalability - allowing you to focus on your core competencies.
One solution for all business needs
Our services scale and expand no matter the size of team or scope of the project.
